Highbrow, Lowbrow, Nobrow

A simple thing to bear in mind: When the guy who shows up to repair your furnace has no eyebrows, it’s probably a bad sign.

I sometimes wonder if there’s an unwritten rule for businesses mandating that you must have at least one incompetent person on staff who must be sent out on service calls at least once a month. As has been related elsewhere, the furnace at the condo has been acting up and it took several visits from several people to get it up and toasting again.

This provided a little bit of a lesson in economic conflicts of interest. If you’ve got someone from the gas company working on your heating system, it’s not because they want to sell you a new furnace. They just want to keep selling you gas. Contrast that with the guy from the place which both sells and repairs furnaces, and you’re left wondering if his failure to accurately diagnose and treat the problem was due to incompetence or if greed was somehow involved…