Restate the problem

“So how much would a website cost?”

Uh oh.

I hate when a client comes in and asks something like that. Mostly because there isn’t an answer.

We talked with him for a couple of minutes, trying to figure out what kind of site he wanted, what the interface and content might be like, but mostly trying to get him to understand that we couldn’t just tell him a number without knowing a whole lot more about what it was he wanted.

“Just a basic website. Maybe three pages. What’s the standard price for that?”

And back we went with more questions about hosting and maintenance, updating and archiving. He seemed to think we were stonewalling him, which was frustrating for all of us. It wasn’t until after he’d left that I figured out a question for him which might have made things easier.

“How much would an operation cost? You know, just a basic operation. Some anesthetic, cutting, stitches. What’s the standard price for that?”

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